The benefits of subscribing

Plus, our Price Match Promise* ensures you will always receive the best available price on your subscription products, even if the one-time purchase price on our website falls below your ongoing subscription price.

When do I pay?

Payment will be taken on dispatch of your subscription. If your subscription is due on a non-working day (like a weekend or national holiday), we will bring the dispatch and payment forward so you don't run out of your product. Your following subscription will still be processed on its original date. You will be notified up to 14 days ahead of dispatch to allow you to make any necessary changes.

How do I sign up for Subscribe & Save?

It’s simple to subscribe to a product; just select the 'Subscribe & Save' option, choose the delivery frequency you require and click 'Set up now'. Your subscription will be added to your basket like a normal order.

After you have placed the order you will receive an email confirmation with all the details. You will then be able to see your subscription details on the ‘My Subscriptions’ page in your account area on the website too.

How do I change or delay my order?

You can change the number of packs, delivery frequency or next scheduled dispatch date of your subscriptions at any time by logging in to your account and going to My Subscriptions. You can also update your delivery address and credit card details.

Can I cancel a subscription?

Yes, you can cancel your subscription at any time by contacting our customer service team on 0800 7812345. Please note subscriptions must be cancelled 72 hours before the scheduled dispatch date to avoid any charges.

How do I return an item?

UK orders can be returned for FREE for a refund of the price paid for the product. Please note that returns must be made within 30 days of purchasing and can only be accepted if the products are unopened, undamaged and in their original packaging.

For further information please view our Returns Policy.

Where Is my order?

Orders are being processed and dispatched as normal, however can be subject to routine customs checks, which can cause delays. If you are concerned about the whereabouts of your order, please contact us at info@vetvits.co.uk or on 0800 73 123 77. If you are calling from outside the UK please phone +44 2392 714175.

Further information can be found on our Subscribe & Save Policy and Terms & Conditions pages.

*Price match promise is based on the one time purchase price excluding new subscription discounts and voucher offers.

Where is my order?

Orders are being processed and dispatched as normal.

Orders are regularly subject to routine customs checks, which can cause delays. If you are concerned about the whereabouts of your order, please contact us at info@vetvits.co.uk or on 0800 73 123 77. If you are calling from outside the UK please phone +44 2392 714175.